PlayTheLuckyWayCanada

Contact Our Fortune Support Team

Need assistance with your lucky gaming experience? Reach out to our Canadian support team for any questions or guidance.

Email Support

General inquiries and gaming support

support@playtheluckyway.com

Phone Support

Toll-free across Canada

1-800-FORTUNE

(1-800-367-8863)

Canadian Headquarters

PlayTheLuckyWay Entertainment Inc.
789 Fortune Avenue
Toronto, ON M5V 3L7
Canada

Support Hours
Monday - Friday:9:00 AM - 9:00 PM EST
Saturday:10:00 AM - 6:00 PM EST
Sunday:12:00 PM - 6:00 PM EST

*All times are Eastern Standard Time (EST)

Send us a Message

Fill out the form below and we'll get back to you within 24 hours during business days.

Privacy Notice: Your personal information is protected under Canadian privacy laws (PIPEDA). We will only use your contact information to respond to your inquiry and will not share it with third parties.

Frequently Asked Questions

Is PlayTheLuckyWay really free to play?

Yes! Our gaming platform is completely free-to-play. No real money is involved, and no real prizes can be won. All games are for entertainment purposes only.

Do I need to be in Canada to play?

Our service is designed for Canadian residents, but players from other locations can access our games. However, you must be 18+ and comply with your local laws.

How do I create an account?

Simply click "Try Your Luck" on any game and follow the registration process. You'll need a valid email address and must verify that you're 18 or older.

What if I need help with responsible gaming?

Visit our Responsible Gaming page for resources and support options. You can also contact us directly for self-exclusion options or other assistance.